Vibe Home Frequently Asked Questions
What does Vibe Home sell?
Vibe Home specialises in stylish kitchen appliances, with a particular focus on coordinated kitchen ranges. You can shop individual appliances such as kettles, toasters and microwaves, matching kettle and toaster pairs, or complete kitchen sets with coordinating accessories.
Do I have to buy a complete kitchen set?
Not at all. Many of our products are available individually, so you can purchase just the kettle, toaster, microwave or other appliance you need. We also offer matching pairs and larger coordinated sets if you want everything to match.
Which brands do you stock?
We stock a growing selection of well-known kitchen brands, including Swan, Tower, Dualit, Russell Hobbs, KitchenAid, Joseph Joseph, Salter, Rangemaster and GEEPAS. Availability varies by range and product.
Do you offer free delivery?
Yes. We offer free UK next working day delivery on eligible orders.
Orders placed before 2pm Monday to Friday are normally dispatched the same working day.
How will my order be delivered?
Most orders are sent using a tracked delivery service. Once your order has been dispatched, you'll receive tracking information so you can follow its progress.
Do you deliver at weekends?
Our advertised service is Next Working Day Delivery. Depending on the carrier and your location, some parcels dispatched on Friday may arrive on Saturday, but Saturday delivery isn't guaranteed.
Where do you deliver?
We currently deliver within the UK. Delivery availability and times can vary for some locations, including Northern Ireland, the Scottish Highlands and Islands, and BFPO addresses.
Can I track my order?
Yes. Once your order has been dispatched, we'll send you tracking information using the contact details provided with your order.
Can I return an item?
Yes. We offer a 30-day returns period. Items should be returned in accordance with our Returns Policy and, for change-of-mind returns, customers are responsible for the return postage costs.
Please see our full Returns Policy for complete terms and conditions.
What if my item arrives damaged or faulty?
Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Include your order details and, where possible, photographs showing the issue so we can help resolve it promptly.
Do your appliances come with a warranty?
Yes. Appliances are supplied with the applicable manufacturer's warranty. The length of the warranty varies by brand and product, and some manufacturers offer an extended warranty when the product is registered within a specified period.
Please check the individual product page or manufacturer's warranty information for details.
Are your products genuine?
Yes. We sell genuine branded products sourced through established UK supply channels.
Are all the items in a kitchen set designed to match?
Our matching sets are carefully selected from coordinating ranges wherever possible. Product descriptions and images show exactly what is included in each set, so please check the individual listing before ordering.
What is included in a kitchen set?
This varies between products. Some sets contain a kettle and toaster, while larger sets may include a bread bin, canisters, microwave, mug tree, towel pole or other coordinating accessories.
The What's Included section on each product page tells you exactly what you'll receive.
Can I buy a replacement or additional item from a set separately?
Where available, yes. We stock a growing range of individual appliances and accessories alongside our matching sets. Search our website by brand, range or colour to see what's currently available.
Do you offer discount codes?
We aim to offer our best price every day, rather than relying on promotional discount codes.
What payment methods do you accept?
We offer a range of secure payment options at checkout, including major debit and credit cards, Shop Pay, PayPal and Klarna, where available and subject to their respective terms.
Can I contact you before ordering?
Of course. If you need help choosing a product, checking whether items match, or have a question about an order, you can contact the Vibe Home team.
Our office hours are Monday to Friday, 8am–4pm, and our live chat is available 7 days a week, 8am–6pm.
How long has Vibe Home been trading?
The company behind Vibe Home has been trading online since 2007. Vibe Home brings that experience together with our focus on stylish individual appliances, matching pairs and coordinated kitchen sets.
