Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Discover Bargains Limited, trading as Vibe Home (“Vibe Home”, “we”, “us” or “our”).
These Terms of Service apply to your use of vibehome.co.uk and to purchases made through our online store. By accessing our website or placing an order with us, you agree to these Terms of Service together with the policies referenced within them.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services online.
1. ABOUT US
Business Name: Discover Bargains Limited
Trading Name: Vibe Home
Registered Office & Business Address:
Pool Orchard
Crew Green
Shrewsbury
United Kingdom
SY5 9FG
Company Registration Number: 06220407
VAT Registration Number: GB 982397927
Email: info@vibehome.co.uk
Our registered office and business address is not a retail shop, showroom or customer collection point. Orders cannot be collected from this address.
2. ONLINE STORE TERMS
You may use our website only for lawful purposes.
You must not use our website or products for any illegal or unauthorised purpose, attempt to interfere with the security or operation of the website, transmit malicious code, or infringe the rights of Vibe Home or any third party.
We reserve the right to refuse or restrict use of our website where reasonably necessary to protect our business, customers or systems.
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, prices and availability displayed on our website are accurate.
Colours and finishes may appear slightly different depending on the screen or device being used.
Product availability may change without notice and products may be withdrawn or discontinued.
Where products are sold as matching sets or bundles, please refer to the individual product description for details of exactly what is included.
4. PRICES
All prices displayed on our website are in pounds sterling (£) and include VAT where applicable.
Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.
If we discover an obvious error in the price or description of a product before dispatch, we will contact you and give you the option to proceed at the correct price or cancel the order for a refund.
5. ORDERS AND CONTRACT FORMATION
When you place an order through our website, you are making an offer to purchase the products in your order.
Receiving an order confirmation does not necessarily mean that we have accepted your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
• A product is unavailable.
• There is an obvious pricing or product information error.
• Payment cannot be authorised.
• We reasonably suspect fraudulent or unauthorised activity.
• Delivery cannot be made to the address provided.
If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.
6. PAYMENT
Available payment methods are displayed during checkout.
You must provide accurate and complete billing, delivery and payment information when placing an order.
Payment transactions may be processed by third-party payment providers. Their own terms and privacy policies may also apply.
Where a payment method allows payment to be authorised before capture, payment may be captured when your order is accepted or prepared for fulfilment.
7. DELIVERY
We currently deliver within the United Kingdom in accordance with the delivery options and restrictions shown on our website.
Estimated dispatch and delivery times are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
Full information about delivery is available in our Shipping Policy.
8. CANCELLATIONS, RETURNS AND REFUNDS
Your statutory consumer rights are not affected by these Terms.
Where applicable, consumers purchasing online have cancellation and return rights under UK consumer law.
Vibe Home also operates a 30-day returns policy, subject to the conditions stated in our Refund Policy.
Please refer to our Refund Policy for full information about cancellations, returns, refunds, damaged products and how to request a return.
9. FAULTY OR DAMAGED PRODUCTS
If a product arrives damaged, faulty or is not as described, please contact us as soon as reasonably possible at info@vibehome.co.uk.
Nothing in these Terms limits or excludes your statutory rights under applicable UK consumer law.
10. WARRANTIES
Some products sold by Vibe Home may include a manufacturer's warranty.
The duration and conditions of manufacturer warranties vary by brand and product. Details may be provided on the relevant product page, within the product packaging or by the manufacturer.
A manufacturer's warranty is additional to, and does not replace, your statutory consumer rights.
11. ACCURACY OF INFORMATION
We make reasonable efforts to keep information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or delivery.
We reserve the right to correct genuine errors and update information where necessary, subject always to applicable consumer law.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, services or tools.
We are not responsible for the content, availability, privacy practices or terms of independent third-party websites.
You should review the applicable terms and policies before using a third-party service.
13. REVIEWS, COMMENTS AND USER CONTENT
Where customers submit reviews, comments or other content, that content must be lawful, accurate and must not infringe the rights of another person.
We reserve the right to moderate or remove content where reasonably necessary, including unlawful, abusive, fraudulent or misleading content.
14. PERSONAL INFORMATION
Our collection and use of personal information is governed by our Privacy Policy.
Please refer to the Privacy Policy published on our website for information about how we collect, use and protect personal information.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, original content created for the Vibe Home website, including our own text, graphics and branding, is owned by or licensed to Discover Bargains Limited.
Third-party trademarks, brand names, product names and manufacturer imagery remain the property of their respective owners.
You may not reproduce or commercially exploit our original website content without permission except where permitted by law.
16. PROHIBITED USES
You must not use our website:
• For unlawful purposes.
• To infringe intellectual property or other legal rights.
• To transmit viruses, malware or other harmful code.
• To collect information unlawfully.
• To spam, phish or engage in fraudulent activity.
• To interfere with or circumvent website security.
We may restrict access where these conditions are breached.
17. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights or remedies that cannot legally be excluded under UK consumer law.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable or for business losses suffered by a consumer.
Nothing in these Terms affects your statutory rights.
18. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary.
The remaining provisions will continue in effect.
19. ENTIRE AGREEMENT
These Terms, together with the policies and information referred to within them, form the agreement governing your use of our website and purchases from Vibe Home.
Nothing in this section limits any rights that cannot legally be excluded under applicable consumer law.
20. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights available under the laws applicable where you live.
Any dispute will be dealt with by the courts having jurisdiction under applicable UK law.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on this page.
Changes will not retrospectively remove statutory rights relating to orders already placed.
22. CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Discover Bargains Limited
Trading as Vibe Home
Pool Orchard
Crew Green
Shrewsbury
United Kingdom
SY5 9FG
Email: info@vibehome.co.uk
Company Registration Number: 06220407
VAT Registration Number: GB 982397927
The address above is our registered office and business address. It is not a retail shop, showroom or customer collection point.